If you hold a Chase credit card, your card probably offers some valuable benefits. Most of Chase’s credit cards come with an extended warranty benefit. And many of its premium credit cards like the Chase Sapphire Preferred feature best-in-class travel insurance benefits. But how do you figure out what benefits you have and what the specific coverage limits?
Here’s how to find your Chase credit card benefits.
Three ways to find your Chase benefits
The authoritative information about your card’s benefits comes in the Guide to Benefits that you received with your card. But maybe you don’t have your card’s Guide to Benefits handy. Here are three ways that you can find your Chase card benefits:
- Through the online account portal on Chase.com
- Using the Chase mobile app
- Request your Guide to Benefits from customer service
Below, we’ll walk you through finding Chase credit card benefits, step by step.
How to find your Chase credit card benefits, step by step
Finding your credit card benefits on Chase.com
If you have a computer in front of you, the easiest way to find your credit card benefit information is through the account portal on Chase.com. Here’s how to find your benefits.
Step 1: Log into Chase.com
To access your specific card’s benefits, you need to log into Chase.com. Go to Chase.com and enter your username and password in the login box. If you end up at a Chase page that doesn’t show the login box, you should see a button that says “Sign in” at the top left corner of the screen.
Sometimes Chase requires you to get an authentication code. This can happen if you haven’t logged in onto your account from this computer before. You’ll need to receive this code by phone or text message and enter this code to proceed.
Step 2: Select “Card Benefits”
On the landing page, you’ll see a list of all of your cards, your current balances and due dates. To the right of each of the cards, you’ll see three dots. Click on those to bring up a drop-down menu and select “Card benefits” from that dropdown.
Step 3: Scroll down on the benefits landing page
The page that you’ll see after clicking “Card benefits” will have a section displaying your featured benefits. But this section doesn’t show you all of the benefits your card offers. To see all of your card’s benefits, scroll down to the section that looks like the picture below. There, you can view benefits by category or even search for a specific benefit.
Step 4: Get the details on specific benefits
Each panel on the benefits page feature one of your credit card benefits and will have an explanation of what that specific benefit is. But you can get more details on each benefit by clicking “Learn More.” This will expand a panel showing you important information about the benefit what is covered, who is covered, coverage amounts, exclusions and limitations.
In most cases, the information you’ll see if fairly comprehensive. If you need more information or have specific questions about exclusions, limitations, or coverage, your card’s Guide to Benefits is the authoritative source for information your benefits.
Finding your benefits on the Chase mobile app
You can also find the information on your Chase credit card benefits in Chase’s mobile app. Here are the step-by-step instructions.
Step 1: Login and click on “Benefits” at the bottom of the screen
After logging into the app, click on the “Benefits” icon at the bottom of the screen. You’ll see a panel that looks something like the screenshot on the right.
Step 2: Select your card from the drop-down at the top of the page
If you have multiple Chase cards, you can select the specific card you’re interested in from the drop-down menu at the top. This will pull up the benefits page for that card.
Step 3: Click the arrow next to “Credit card benefits”
The screen you’ll see immediately may show you your rewards, available Chase offers, and other information. To find information about your benefits, scroll down to the section labeled “Credit Card Benefits” and click the arrow at the right of the panel.
Once you click the arrow, the screen you see will list all of your benefits.
You can also filter which benefits you see by clicking on one of the categories at the top of the screen.
Step 4: Get the details on specific benefits
When you click on the arrow to the right of each listed benefit, you’ll get a screen showing you the details of each benefit, such as what is covered, who is covered, coverage amounts, exclusions, and limitations.
Like the information presented on Chase.com, the benefit details you’ll see in the mobile app are only a summary of benefits. For all of the details about each benefit, you’ll want to refer to the Guide to Benefits that came with your card.
Getting a copy of your card’s Guide to Benefits mailed to you
The authoritative information about your credit card’s benefits will be found in your card’s Guide to Benefits. When you are approved for a new Chase card, you’ll typically receive your Guide to Benefits in the mail. It’s a good idea to save this document, in case you need to reference it in the future.
You can get another copy of your Guide to Benefits by calling the customer service number on the back of your card. You’ll need to speak with a customer service specialist to make this request and they will need to mail it to you. Some customer service representatives may try to direct you to the Chase website page detailing your card’s benefits, but the card’s Guide to Benefits isn’t linked on that site. Just ask to have the Guide to Benefits brochure mailed to you.