You were delayed overnight on a trip, but instead of sleeping on the airport floor, you headed to a hotel because you booked your trip using a credit card with a trip delay reimbursement benefit.
Now that your trip is over, you’ve submitted your claim for reimbursement and you are being asked for a statement from your air carrier about the reason for the delay/cancellation. How do you get this from your airline? Here’s how to get a statement from your air carrier about the delay or cancelation.
American Airlines: Submit a request for a trip insurance verification online
American Airlines will provide a statement of delay/cancellation in response to a customer service contact through its website. Go to the contact form on American’s website and select “Trip insurance verification” as the topic and “Verify flight cancel/delay” as the subject. The initial page should look something like the screenshot below:
American will also you for information about your request
- Name and address
- Phone number
- Email address
- Fight information, including flight number, flight date, and origin and destination cities.
Additionally, you can also provide information such as your AAdvantage number or your ticket number, though this is not required to submit your request.
Delta Air Lines: Get your statement of delay online
If you need a proof of a delay or cancellation for your trip insurance and are flying with Delta Air Lines, you can what you need from a web form on Delta’s site. Delta will provide a verification that your flight has been delayed or canceled, but they do not promise to do so within a certain timeframe.
Here’s what you’ll need to make a request with Delta Air Lines:
- First and last name
- Complete address
- Email address
- Phone number
- Date of travel
- Flight number
- Ticket number (13 digits. For Delta tickets, this starts with 006.)
- Origin and destination cities
United Airlines: Make your request via email
United airlines can give you a proof of delay or cancellation via email. Send an email to delayletter@united.com with your request. Be sure to include the following information with your request:
- The names of the travelers on your reservation
- Confirmation number
- Flight numbers
- Dates of travel
- Phone contact number
- Email address or mailing address where you’d like the statement sent.
More information on delays and cancellations is available on United’s website.
Other airlines, and other ways to get a statement
If your airline isn’t listed on this page, or if you are traveling on another common carrier, you can probably get a statement of the reason for a flight cancellation or delay from customer service. Here are some things to try:
- Call a customer service number of your airline or common carrier.
- Find a general customer service contact form on the website.
- Look up the airline on social media. Many airlines respond to customer service inquiries on Twitter and other social media sites.
- Find an agent at the airport or go to an airport ticket/service counter. The agent pay be able to print you a statement or provide guidance about where to obtain one.